Shipping & Returns Policy

At RFID Hotel, we aim to deliver reliable, high-quality RFID key cards, wristbands, and access solutions to support your hotel operations. This page explains our shipping and returns process, so you know exactly what to expect when ordering from RFIDHotel.co.uk.

Shipping and Returns Overview

• Stocked items: same day dispatch (orders before 2pm)
• Delivery: UK next working day (standard)
• EU delivery: varies by location
• Custom orders: lead times confirmed at order stage
• Returns: subject to product type and condition

 

Shipping Policy

Processing Times

• Stock items

  • Orders placed before 12:00 midday (Mon–Fri) → dispatched the same day.

  • Orders placed after 12:00 midday → dispatched the next working day.

• Semi-custom items
  (e.g. pre-printed cards requiring address data, encoding, or simple finishing)

  • Dispatched within 1–2 working days once data is received and approved.

• Customised products
  (e.g. fully printed RFID cards, branded wristbands, key packets)

  • Standard production time is 7–15 working days from artwork approval.

  • Express production available on request – contact us for rush options.

UK Delivery Options

All website orders are shipped with UPS and include full tracking:

Returns Policy

Standard Returns (Non-Customised Products)

If you purchased stock items (e.g. plain RFID cards, unprinted wristbands, accessories), you may return them within 14 days of receipt under the UK Consumer Contracts Regulations (2013), provided that:

• The outer packaging and security seal have not been opened.

• Items are unused, in original condition, and in their original packaging.

Once the sealed packaging around RFID key cards or wristbands has been opened, we cannot accept a return for hygiene and security reasons.

Return shipping costs are the customer’s responsibility unless the item is faulty or incorrect. Refunds are processed within 14 working days of receiving your return.

Customised & Semi-Custom Products

Items produced to order (e.g. printed RFID cards, branded wristbands, encoded cards, key packets) are non-refundable and non-returnable, except where:

• The product is faulty or defective.

• The product does not match the agreed specification (e.g. wrong design, encoding, or chip type).

If you believe your customised order is faulty, please notify us within 7 days of delivery with photos or samples.

Damaged, Faulty or Incorrect Items

If you receive a damaged, defective, or incorrect item:

• Contact us within 7 days of delivery.

• We may request photos or samples for verification.

• Once confirmed, we will cover all return shipping costs and arrange a replacement or refund.

How to Return an Item

1. Contact our Customer Service team at [email protected] or 01428 778 789 with your order number.

2. Our team will provide the correct return address.

3. Pack the items securely and include your order details.

4. Once received and inspected, your refund or replacement will be processed.

For more information, please also see our:

• • Privacy Policy 
  • Contact Us
  • About Us